experience
Ministry of Citizens’ Services - Digital Identity & Trust (DIT) | Senior UX Specialist
Victoria, BC | Sep 2021 - Present
Currently responsible for the design, research, and development of products within self-sovereign identity (SSI) and decentralised identity (DID) ecosystems and verifiable credential technology. This includes:
Planning and executing citizen engagements by applying user research methodologies such as interviews, surveys, and usability studies
Design and development of digital wallets and web-based demos of SSI ecosystems for technical and non-technical audiences
Creating a design system of design patterns, assets, reusable components, guidelines, and branding
Coordinating and facilitating a Pan-Canadian team of designers working together in agile and open-source
Ministry of Citizens’ Services - Government Digital Experience (GDX) | UX Designer
Victoria, BC | Jun 2020 - Sep 2021
Responsible for the R&D of the content management system of the British Columbia government website, gov.bc.ca
Responsible for the R&D of the British Columbia government website design
Responsibilities include citizen engagements, user research, concept designs, and design system updates
TC Helicon | Industrial Designer
Victoria, BC | Oct 2018 - DEC 2019
Was responsible for the R&D of audio tech consumer products which involves conceptualizing, prototyping and testing, then transfer to manufacturing and QC
Aided the marketing team with any materials needed as the graphic design expert
Designed the mechanical and hardware of their next flagship product
StarFish Medical | Product Designer
Victoria, BC | May 2015 - Oct 2018
Was responsible for the R&D of Graphic User Interfaces (GUI) and hardware of medical devices
Conducted several internal and external human factors studies
Was the expert for projects involving GUIs and labeling, taking lead and interacting directly with clients and vendors
Aided in the construction of proposals for potential clients
Was the main designer for any graphic assets needed for the marketing team
SMART Technologies | Product Design Intern
Calgary, AB | Jun 2014 - Aug 2014
Aided in the design and user studies of the Ink Dynamic Toolbar, part of the SMART Ink™ software still featured in SMART Boards® today
Was tasked in the R&D of a new product venture
Invest Ottawa | Media & Graphic Designer
Ottawa, ON | Sept 2013 - May 2014
Designed all graphic assets for Invest Ottawa and associates
dv[ux] | UX/UI Design Intern
Ottawa, ON | May 2012- Sept 2012, May 2013- Sept 2013
Aided in the design of user interfaces
Created storyboards, wireframes, and hi-fi mockups
education
Bachelor of Industrial Design
software
Adobe Creative Suite
Axure RP
Balsamiq
Justinmind
Microsoft Office
Solidworks
Keyshot
knowledge
User experience design (UX)
User Interface design (UI)
Information architecture
Accessibility and inclusive design
Branding
Storyboarding
User research & testing
Concept development
Colours, materials & finishes
Basic machinery
Rapid prototyping
Fabrics & sewing